All of our pieces are made of 925 sterling silver, an alloy of 92.5% pure silver. Some designs have rhodium or gold plating over the sterling silver; where that applies, it is stated on the product page.

Each design is modeled, cast in 925 sterling silver and finished by hand in small batches: cleaning, polishing or oxidizing, and plating where the design calls for it. Every piece is checked for size, finish and detail before it is packed.

Very close, but not identical. Hand-finished silver shows small variations in surface and depth, and screens display color differently. These variations are part of the craft, not defects.

Our rings come in U.S. sizes 5 to 14, including half sizes. Each product page has a size chart with the inner circumference in millimeters. Measure the inside of a ring that already fits you well, or wrap a thin strip of paper around your finger and measure its length. If you are between sizes, choose the larger size for wider bands.

Store pieces in a dry place, ideally in their pouch or box, and keep them away from water, perfume, lotions and household chemicals. Sterling silver can tarnish over time; a soft polishing cloth restores its shine. For plated pieces, avoid abrasive cloths and polishes, because plating is a surface layer that wears gradually.

Engraving is available on request for selected designs, inside ring bands and on the back of pendants. Email info@thecilveras.com before ordering with the piece and the text you have in mind, and we will confirm whether it can be done. Personalized pieces cannot be returned unless they arrive damaged, defective or different from what was agreed.

We ship to all 50 U.S. states, including Alaska, Hawaii and PO Boxes, and shipping is free on every order. We do not ship outside the United States at this time.

Orders are prepared within 3–5 business days and delivered by USPS in 3–5 business days after dispatch, so most orders arrive 6–10 business days after purchase. Orders placed after 3:00 PM ET start processing the next business day. See our Shipping Policy for details.

From our fulfillment center in Cromwell, Connecticut. Every order travels within the United States, so there are no customs fees or import duties.

We email your USPS tracking number as soon as your order ships. Allow up to 24 hours for the first scan to appear. If you have not received a shipping confirmation within 5 business days of ordering, contact us.

Yes, until it ships. Email info@thecilveras.com with your order number as soon as possible. Once the package is with USPS we cannot redirect it, but you can return it under our 30-day policy.

Yes. Unworn pieces in their original condition and packaging can be returned within 30 days of delivery for a full refund to your original payment method. Email us first for a Return Authorization number. Return postage is paid by you unless the item was damaged, defective or incorrect, in which case we send a prepaid label. Personalized pieces are final sale. Full details are in our Return & Refund Policy.

We do not process direct exchanges, but the fastest route is simple: place a new order for the size you need so it ships right away, and return the original piece for a refund within 30 days of delivery.

Email us within 7 days of delivery with photos of the item, the packaging and the label. We will send a prepaid return label and replace the item or refund you in full, your choice.

Yes. Our Lifetime Limited Warranty covers defects in materials and workmanship for the original purchaser under normal use. It does not cover normal wear, scratches, tarnish, gradual wear of plating, accidental damage or alterations by others. To make a claim, email us your order number and photos; the full terms are in Section 8 of our Terms of Service.

The credit and debit cards and digital wallets shown at checkout. Payments are processed by secure, PCI DSS-compliant payment processors; we never see or store your card number.

Cilveras is a brand of Ecom Labz LLC, a Florida limited liability company located at 834 Cordova Palms Pkwy, St. Augustine, FL 32095. Orders ship from our fulfillment center at 2B Alcap Ridge Unit 2, Cromwell, CT 06416. You can reach us at info@thecilveras.com or +1 (615) 584-5768, Monday–Friday, 9:00 AM–5:00 PM ET; we reply within 1–3 business days.